INTERNATIONAL PATIENTS

We welcome patients from around the globe who are looking for safest international standard treatment in the convenience of a homely environment with the highest level of clinical expertise and reputation.

Medical Services

Treatment outside your country and away from home can be a real physical challenge and an emotionally stressful experience for both you and your caring ones. At Hemas Hospitals we understand this concern and established a dedicated competent international patient desk to cater all your medical needs as a one stop services. We are committed to make you feel at home, because we know if you feel better, you will heal better.

At Hemas Hospitals, we provide both clinical and non – clinical care and we take the pride for offering Internationally accredited multi-specialty tertiary medical care that has been widely acknowledged for its excellent services worldwide.

Our IVF & IUI programmes offered by the fertility centre, nephrology and urology treatments including kidney transplant programme, orthopedic surgery, laparoscopic surgery, ENT surgery gastro intestinal treatment & surgery, cosmetic treatment & surgery, dentistry, eye surgery and bariatric surgery, oncology treatment & surgery have truly received international world acclaim.

Our Sri Lankan Medical Council certified physicians & surgeons, supported by the trained nurses, allied health and paramedics, backed by our state of the art facilities and equipment, are made available to provide you with the best quality patient care.

We welcome you to experience a healthy recovery at Hemas Hospitals Sri Lanka.

Our International Patient Desk provides information and support on all our services for patients abroad or Visiting Sri Lanka

Learn more about how our team of specialists take care of you and your family.

Facilities

Hemas Hospitals International Patient Care Centre will provide one-stop services for International Patients from the time of inquiry.

Hemas Hospitals International Patient Care Centre will provide one-stop services for International Patients from the time of inquiry.

How to request an appointment

Our Team made of more than 100 care experts will serve as your guide to Hemas Hospitals. We provide the highest level of service in a compassionate, discreet and respectful manner.
Our International Patient Services Team will guide you through the process and provide a host of personalized services for you and your family, including translation, appointments and travel arrangements

Request Online

Request an appointment using our SECURE ONLINE FORM and our International Patient Care Services team will contact you within one business day.

About your Trip

Personalized Travel Assistance.
Once your appointment at Hemas Hospitals has been confirmed, your international medical coordinator will assist you with any transportation and accommodation needs related to your visit.

Transportation
For your convenience, we can arrange for a vehicle to greet you and take you to your hotel when you arrive at any of the local airports. Please note there is a fee for this service.
If you need an ambulance pick-up for direct admission, please contact your international care coordinator..

Accommodation

Hotels
Our team can help make lodging reservations suited to your needs and budget. Your International medical coordinator can help with reduced rates at most hotels in the Wattala area or Thalawathugoda area and its surrounding region. We also offer a complete range of short- and long-term lodging options.

Apartments
Apartment accommodations are available for patients who are staying long-term or prefer a more home-like environment.

High-Amenities Accommodations
If you and your family require more privacy, we can arrange secluded rooms equipped to
deliver medical care, but with touches more reminiscent of a five-star hotel. Rooms and
suites feature fine furnishings, private baths and an array of special amenities.

Please let your international medical coordinator know if you would like us to arrange these
accommodations. Please note that these services are not covered by insurance.

Billing Support

Guide to International Patient Financial Services

Before Your Initial Appointment

Every international patient who visits Hemas Hospitals is assigned an International Medical coordinator, to assist with charge estimates, insurance or embassy benefit verification, and making deposits. Your IMC will contact you before your initial appointment to provide a financial orientation, explain the policies and processes for patient financial services, and answer any questions you may have.

Charge Estimates

Before you can begin receiving medical care at Hemas Hospitals, your IMC will create charge
estimates for the services we expect you will receive.
The difference between the estimated charges and actual costs will be reflected on your final billing
statement.

Insurance and Embassy Sponsorship

Hemas Hospitals has contracts with several international insurance companies and accepts letters of authorization from several embassies. If you have insurance or embassy sponsorship, your IMC will verify coverage and request that you pay a deposit of the amount not covered by your insurance or embassy. If we cannot obtain preauthorization from your insurance company or embassy, or if Hemas Hospitals does not participate with your insurance company or embassy, we will ask you to make a deposit for your treatment.

During Your Visit

During your visit, your IMC is available via phone or email to assist with charge estimates, insurance or embassy benefit verification, and making deposits if additional appointments are scheduled for you.
For patients without insurance or embassy sponsorship, we will provide you with consolidated billing statements throughout your visit and a final statement after your treatment has ended

After your Visit

A follow-up call will be given by the IMC on the 3rd, 7th & 30th day after discharge to make sure your safe.

  • Airport pick up for admissions
  • 24 hours Emergency & Accident services, along with ambulance services
  • Medical Support during air transfers
  • Dedicated International Patient Care Centre / Desk
  • Prompt feedback for inquires (Via Email, SMS, Viber, WhatsApp)
  • Medical & logistic support – Prior to arrival communication
  • Provide detailed information – Treatment / Surgical options /Costing
  • Facilitation of booking appointments and admissions
  • Facilitate visa, immigration formalities and accommodation
  • Liaise with international insurance companies and other relevant authorities.
  • Availability of prayer room
  • A wide selection of Western, Eastern & Halal meals
  • Language assistants (If required)
  • Foreign Currency exchange
  • Accepts international debit /debit cards

International patients’ hotline

Mobile: +94 779 621 083

Email: info@hemashospitals.com

Contact details for international patients

You can simply send a message through the website or phone our call centre, or you could also send a WhatsApp message so that we will get in touch with you within 24 hours.

FAQs

Hemas Hospitals chain has two hospitals, Hemas Hospital Wattala & Hemas Hospital
Thalawathugoda. Both situated closer to Colombo (within 30 minute drive), the commercial
capital Sri Lanka.

Yes, we ensure all our foreign patients are provided with personalized care with a dedicated
nurse assigned to attend to all the needs during the stay in the hospital. Our International
patients’ coordinators will assist you in organizing all the required facilities from the time
you get in touch with us.

From Airport pickups to accommodation for family members to suit your budget and if
required tours within Sri Lanka including city tours, tours to wild life parks, historical places
and shopping could be arranged.

Simply send a message through the website or call our centre or you could also send a
WhatsApp message so that we will get in touch with you within 24 hours.

Hemas Hospitals is a part of a large conglomerate in Sri Lanka. We have our sister company
Hemas Travels to attend to all your travel needs.

We will assist you with all the financial and billing support including estimates and interim
bills and you could even make online payments from wherever you are.

At Hemas Hospitals we believe access to information to a patient’s health condition is
his/her right. We will provide timely updates on the status of the patients to the requested
parties after obtaining proper consents.

As an internationally accredited hospital we have to ensure that all our doctors including
specialist consultants are licenced and credentialed.

Hemas Hospitals has agreements with all the top international health insurance providers
including BUPA, Vanbreda and many other providers.

You could contact out International patients’ hotline to get in touch with us round the clock.

Please send the details of the patient and we will send a cost estimate for you to compare.
Most of our patients say that we offer the best rates in the Asian region.

Sri Lanka is a country where you will not see big changes in the weather throughout the
year. Apart from few rainy months the country’s weather is bright and sunny with a
temperature around 25 – 30 Cent grades.